Great staff - they are thoroughly helpful. :) Derek was so kind and patient while helping me find a decent laptop for school, despite me taking some time to make a decision. Left with a big smile on my face!
They have great AppleCare plans for any Apple products (I dont know about Mac books or Mac book pros) l know when I bought my iPod 6th gerneration I bought a AppleCare plan for a decent price. And Im happy with Staples.
I have bought a new hp printer all in one, the staff was very. Experienced. The price is right
I was going in to look for a tablet with a stylus pen for spread sheet work I needed for work reasons. I waited for a good 20 minutes made eye contact with atleast 3 employees who where not with customer's and simply avoided me. As I continued waiting I noted 2 employees standing by front desk doing nothing and just chatting. I just walked out feeling disapointed and frustrated.
Alicia at the Courtenay store copy centre, when pleasantly asked to help with an urgent matter, told me how busy she was (not actually apparent) and that no, my request was not in accordance with policy. She single handedly managed to destroy decades of customer satisfaction in 2 minutes. Btw the manager was accommodating. Alicia needs customer service training and guidance on what makes a successful business.
Staples Courtenay is a Canadian Store based in Courtenay, British Columbia. Staples Courtenay is located at 3299 Cliffe Ave Unit 2, Courtenay, BC V9N 8H9, Canada.
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